PRIMARY PURPOSE
The Student Accounts/Collections Graduate Assistant is responsible for helping manage all former students with past-due balances as well as providing Customer Service to all current students.
The Student Accounts/Collections Graduate Assistant reports to the Student Accounts Manager while working collaboratively with the Interim Vice President for Finance & Administration and Assistant Vice President for Finance and Administration.
ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS
The essential duties, responsibilities, and functions of this position include, but are not limited to, the following:
- Responsible for calling former students who have past-due balances weekly.
- Responsible for mailing statements and final letters to former students with past-due balances monthly.
- Utilize phone, email, and mail to communicate with current and prospective students promptly, providing superior student service to students.
- Advises Student Account Manager of student account/collections issues.
- Maintains an awareness of the effects of accounts receivable decisions and transactions on the University’s financial status. Helps ensure that adequate internal financial controls regarding accounts receivable and collections are documented and operational.
- Ensure compliance with all federal, state, regional, and institutional regulations, and policies to ensure security and confidentiality of student academic and personal data.
- Ability to work independently, multitask, arrange information sessions, set appointments, and positively promote the University.
- Ability to follow the expectation of treating fellow employees, students, and the institution’s guests with civility, and to refrain from activities that disrupt the efficient functioning of the University.
- Interprets University policies for employees and enforces safety regulations.
- Compliance with all rules, policies, and procedures as established by Bluefield University.
- Performs other duties as assigned.
SUPERVISORY DUTIES, RESPONSIBILITIES, AND FUNCTIONS
This position does not directly supervise employees.
KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE
Candidates should have successful experience in developing and managing student customer services within a campus-wide, team approach and should possess a bachelor’s degree or be actively pursuing one. Candidates should be proficient with Microsoft Word and Microsoft Excel. Excellent analytical, administrative, and communication skills (both written and oral) and attention to detail are required. A demonstrated ability to build consensus among diverse constituents and proficiency with information is required.
ERGONOMIC REQUIREMENTS
This position requires performing office-related tasks, which involve sitting, standing, walking, and carrying light loads (books, displays, presentations).
PERFORMANCE STANDARDS
The evaluation of the performance of this position will be based on the ability to meet the requirements of the duties and tasks outlined above.
The criteria for evaluation of this position include, but are not limited to, the following:
- The ability to fulfill position description requirements as listed above in a timely and effective manner,
- The ability to self-motivate and achieve set goals, and
- The ability to work cooperatively with all personnel and departments in the
APPROVALS
The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of the same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. Per the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.
APPLICATION INSTRUCTIONS:
To apply for this position, please visit https://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:
- Letter of interest
- Resume or Curriculum Vitae
- Names and full contact information for at least three professional references
- Statement of Christian Faith
Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield University, 3000 College Avenue, Bluefield, VA 24605, [email protected].
Additional information about Bluefield University is available at www.bluefield.edu.
To be considered for this position, all application requirements listed above must be completed.
Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.
Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.
